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Facing Issues with MOHELA? Here’s What You Need to Know 

MOHELA manages student loans for millions of borrowers, including critical programs like Public Service Loan Forgiveness (PSLF) and Income-Driven Repayment (IDR). While their role is vital, many borrowers report frustrating challenges when working with MOHELA. Here’s a breakdown of common complaints—and how TitanPrep can help you avoid unnecessary stress. 

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Delays with PSLF Processing 

Borrowers pursuing forgiveness through PSLF often experience delays and miscounted payments with MOHELA. These issues can leave borrowers confused and worried about their progress toward forgiveness.
 

How TitanPrep Helps: 

We’ll track your PSLF progress and make sure all your payments and certifications are accurate, so you can stay on track without setbacks.

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Errors in IDR Applications 

Problems like slow processing, lost documents, or incorrect payment calculations make managing IDR plans with MOHELA a headache for many borrowers.  
 
Recent Developments: 

As of November 19th, reports indicate that some loan servicers have withdrawn incorrect payment amounts from borrowers' accounts. For those already dealing with delayed IDR applications, these payment errors can add to financial stress and confusion. Monitoring your statements and promptly addressing discrepancies is essential to avoid further complications.
 

How TitanPrep Helps: 

We’ll ensure your applications and recertifications are submitted on time and processed correctly, so your payments reflect your income and you avoid unnecessary delays. 

Confusing Customer Service 

Borrowers often struggle to get clear answers from MOHELA’s customer service, with long wait times and conflicting advice making it hard to solve issues quickly. 
 

How TitanPrep Helps: 

Skip the frustration of confusing customer service. Our team gives you direct, clear guidance so you can focus on managing your loans, not waiting on hold. 

 

Payment Mistakes 

Some borrowers have reported that MOHELA misapplied payments or failed to allocate extra payments toward their loan principal, leading to extra interest costs over time. 
 

How TitanPrep Helps: 

We’ll help you review your payment history, catch errors, and make sure every payment goes exactly where it should. 

 

Lack of Transparency 

MOHELA’s borrowers often complain about unclear explanations of loan terms, forgiveness programs, and repayment options, leaving them unsure about their choices. 
 

How TitanPrep Helps: 

We break down complex loan terms and programs into simple, actionable advice, giving you the clarity you need to make confident financial decisions. 

 

Why Borrowers Trust TitanPrep 

Managing student loans doesn’t have to be overwhelming. TitanPrep has helped thousands of borrowers simplify their repayment strategies, avoid costly mistakes, and achieve financial relief.

With TitanPrep, you get: 

  • Expert Guidance: We help you navigate repayment plans and forgiveness programs with ease. 

  • Error-Free Solutions: No more worrying about misapplied payments or processing mistakes. 

  • Proven Results: We’ve guided borrowers to discharge $87 million in student loan debt and save $1.3 million in monthly payments. 

 

Take Control of Your Loans Today 

Don’t let MOHELA’s challenges slow you down. Let TitanPrep simplify your student loan journey. Reach out today for expert guidance and customized strategies designed to fit your financial goals. 

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