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OOC One Time Payment Credit Webmail Version 2

TitanPrep Inc

Dec 29, 2022

The payment pause is leading to forgiveness. Ensure that your credits are being properly counted

As a borrower, you are entitled to each month of the student loan pause counting as a qualifying "payment" in your NSLDS records toward potential loan forgiveness under Income Driven Repayment (IDR) plans and Public Service Loan Forgiveness (PSLF) according to recent  Department of Education Guidance. 

However, servicers have been experiencing difficulties tracking and maintaining accurate records during this time.  


We highly suggest that you schedule an appointment. Call 657-204-6797 


By June 2023, many borrowers will have gained over three years of qualifying payments toward their 20-year or 25-year IDR student loan forgiveness term (or the 10 years required for PSLF loan forgiveness). 

The CARES Act has paused payments for federal student borrower accounts since March 2020. The Department of Education allows all of these months to count as qualifying payments for their repayment program. 

Thousands of borrowers have even been discharged as direct result of the CARES Act forbearance. 

The Student Loan Pause Is Actually Leading To Loan Forgiveness - Forbes 



Ensuring that Borrowers Receive Credit for Repayment Years 

In April 2022, the Department of Education made one-time corrections to IDR's count of forgiven payments and loan servicers' illegal forbearance of borrowers. These failures disqualify 20- or 25-year borrowers from IDR forgiveness and PSLF. The Department will credit IDR and PSLF for these errors to correct borrowers' accounts: 

  Any month a borrower was in repayment, regardless of loan type, late payments, or repayment plan. Before consolidation, any month when loans were eligible for repayment, deferment, or forbearance; Months a borrower had at least 12 months of forbearance; Months a borrower had at least 36 months of forbearance; and Pre-2013 deferment months (with the exception of in-school deferment).  TitanPrep's full suite of services includes monitoring your NSLDS for discrepancies to ensure that your servicer is reporting all account records accurately to the DOE. We also keep a log of all recommended documents for your successful program discharge in one place. We also file your servicer documents properly and assist you to create a "complete portfolio" to apply for your discharge.   

Verify your payment credit records are accurate, call 657-204-6797 


What To Do Next 

Proper record keeping is essential for tracking your repayment program, which will be discharged after 120 qualifying payments for Limited Waiver or PSLF applicants or 240–300 qualifying payments for all other income-driven repayment programs. 


It is imperative that you schedule an appointment with your account manager at your earliest convenience. 

How To Contact Us:  

Customer Service        657-204-6797   

Fax                                657-666-9249  


Best Regards, 

The TitanPrep Team 

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