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You previously received an email informing you that your case file has been transferred from Simple Repayment to TitanPrep for continued services.  

 

TitanPrep has received your account to continue services

 

Your file was transferred to TitanPrep before the CARES Act/Payment suspension. During this time you have not been required to complete annual recertifications or payments for the last 3 years as normally mandated by your program. The Biden Administration has now extended the payment pause through June 30, 2023 to allow the legal process regarding his forgiveness initiative to be resolved by the Supreme Court. You will be receiving more information in your email shortly and we will continue to monitor and update you regarding the court’s decision. 

 

Speak with a Case Manager today at 657-204-6797 

 

Recent Industry Updates 

Since the onset of the pandemic in March 2020 numerous updates, regulation changes and additional benefits have been announced. PSLF and IDR program updates are currently being rolled out as well as changes for Bankruptcy Discharge, Borrowers Defense and Total Permanent Disability legal rulings.  

Many of these changes have been in response to complaints regarding servicer conduct or to address recurring challenges in the programs being offered. 

 

Next Steps: 

Whether you have spoken with your servicer or not, we encourage you to schedule a call with a TitanPrep expert Case Manager at 657-204-6797 today to learn and understand every option available, including new discharge opportunities, and how to manage your account properly on your own.  

 

How to Contact Us:  

Important Note: 

Please check your Client Portal  weekly for processing updates, program information, and to learn what potential issues have occurred on your case.

 

** https://portal.titanprep.com/account/signin ** This new Client Portal feature will increasingly be our main source of communication to you moving forward.  (Don’t have a Client Portal yet? Please contact us and we will email you important login information)